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Change Username
You now have the option to change the Username of your account. Once you login to your account, you can update your Username/Email. After entering the information, scroll down to the bottom of the page and click on Save. If you no longer have access ...Double Charge
Hi , When you selected "Order Now" instead of "Add to Cart" from the course page two orders were created. One will have the total dollar amount and show that order as pending (#), and the other order (#) will show that the course was purchased with ...I attended the Webinar but it is showing as "Not Started."
Not Started does not mean that you didn't attend the Webinar. It means that you have not started the post-webinar activities. Once you complete the steps you will be able to generate your certificate of completion. Login to ...How to review course material while taking the Posttest
Once you have started the Posttest your answer will be autosaved. You can select Content in the Activity Progress section and will be taken to the Course Content. Once you have reviewed the material and are ready to go back to the test you can select ...How to review Course Content for an In Progress Course using an iPhone
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Popular Articles
Do I need to complete the course in one sitting or I can do it in multiple sittings over a period of time?
You can go back and forth to the articles and read them over many sittings over a period of time. You can also take the posttest in as many sittings as you wish, as you can save your completed answers each time.How long do I have to complete the course/s?
You have three years from the time you order the course/s to complete them. Since courses require updating, the course/s you purchase will expire after three years.What are your return policies?
Our No Questions Asked Guarantee: Not every course suits every person’s need or matches their learning style. If the course you purchase does not meet your expectation, we will either replace the course with another of your choosing – up to 6 months ...How do I get my certificate?
Log into your ZI account, select My Courses, and select Completed Courses. Find the courses that you would like a Certificate for, you will see Review & Access Certificate. Click on Review & Access Certificate and a Certificate of completion will be ...Can I repeat a course I've already taken from ZI?
Please contact Customer Service if you would like to repeat a course that you've previously taken with ZI.