I no longer have access to the course/s, how do I gain access again?

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• Need to change your Username but no longer have access to your email address?

  If you created your account with an email address you no longer have access to and the system is asking you to reset your password, please contact Customer Support. We will be happy to make the necessary changes for you.

• How long do I have to complete the course/s?

  You have three years from the time you order the course/s to complete them. Since courses require updating, the course/s you purchase will expire after three years.

• What does "My Account" Profile include and can I amend it?

  Your individual profile within "My Account" will include all your basic information, such as name, address, email, password, phones, license #(s), state(s). You can change the information at any time by using the "Login" link in the upper right of ...

• What are tokens and how do I use them?

  What are tokens and how do I use them? Tokens are essentially used as cash in your account. The more tokens you buy the less you pay per ce credit. Tokens are optional, but if you plan to take several courses, it might be a good option. In case you ...

• I missed the Webinar. How do I access it?

  You can access the recording/course by going to your My Courses section on your ZI account. Once available in your My Courses section, you can view recording, complete the posttest, evaluations, and receive your certificate. Simply click START and ...