My order HAS gone through and I have not yet received any links to the course/s I ordered. What do I do?

My order HAS gone through and I have not yet received any links to the course/s I ordered. What do I do?

It is important that you are aware that as soon as your order is finalized, you will be taken to your course materials or to "My Account" immediately. Also be aware that there are a few reasons why you may have not received the receipt email yet:

  • Your email may consider our email as spam. Look in your Junk and Trash mailboxes or in your spam filter folder. You may find the email with the links there.
  • Please make sure you can receive email from info@zurinstitute.com, support@zurinstitute.com, and orders@zurinstitute.com.
  • In order to make sure that these emails are not blocked by you or your server spam filter, you have to unblock or "whitelist" these two emails. In some systems, if you enter these addresses in your "Address Book", they will not be blocked.
  • Some servers postpone the delivery of emails until verification that they are not spam.
  • Sometimes a therapist incorrectly enters their email address, even by one character. In that case our emails to you will bounce back to us and not get to you. Send us an email explaining that you may have entered an incorrect email address. We will then email the link to sign in to the courses you ordered and correct your address in our email list.
  • If your email is connected with an institution, the institution spam filter may be blocking our emails. If this is the case, please either contact your IT department and ask them to 'whitelist' our email addresses or give us a private email address.