My order HAS gone through and I have not yet received any links to the course/s I ordered. What do I do?
It is important that you are aware that as soon as your order is finalized, you will be taken to your course materials or to "My Account" immediately. Also be aware that there are a few reasons why you may have not received the receipt email yet:
- Your email may consider our email as spam. Look in your Junk and Trash mailboxes or in your spam filter folder. You may find the email with the links there.
- Please make sure you can receive email from firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org.
- In order to make sure that these
emails are not blocked by you or your server spam filter, you have to
unblock or "whitelist" these two emails. In some systems, if you enter
these addresses in your "Address Book", they will not be blocked.
- Some servers postpone the delivery of emails until verification that they are not spam.
- Sometimes a therapist incorrectly
enters their email address, even by one character. In that case our
emails to you will bounce back to us and not get to you. Send us an
email explaining that you may have entered an incorrect email address.
We will then email the link to sign in to the courses you ordered and correct your address in our email list.
- If your email is connected with
an institution, the institution spam filter may be blocking our emails.
If this is the case, please either contact your IT department and ask
them to 'whitelist' our email addresses or give us a private email
I have not received the link to access the online course/s I ordered. How do I gain access?
Go to the "Sign In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses.
How long do I have to complete the course/s?
You have three years from the time you order the course/s to complete them. Since courses require updating, the course/s you purchase will expire after three years.
I can't print the articles from the online course I ordered, what should I do?
Most course articles are posted online in html or PDF format. They are simply (basic) web pages and therefore you should be able to print them without any problem. Generally, printing is controlled by your computer rather than by Zur Institute, ...
Can I change my order?
If you have not yet begun ANY of the posttests in that order, Zur Institute, Inc. will cancel that order and place a new order for you.
Viewing/printing your order history
First log in to the Zur Institute web site, using the [Sign In] link at the top right. This will take you to your personal profile, where your purchased courses can be viewed. To see your order history, click on [My Account - Order History], specify ...